Terms of sale

Last updated: November 2026

These terms apply to every order placed with dbstore ("we", "us"), based in Dublin, Ireland. By confirming an order or paying a deposit, you agree to them.

1. Quotes

Prices on our website, including the pricing calculator, are starting estimates. Your price is only fixed once we send you a written quote. Quotes are valid for 30 days and are based on the quantity, specification and artwork you send us. If any of these change, the price may change too.

2. Samples

We make a sample before bulk production. Sample costs are shown on your quote and are deducted from your first bulk order of that design. You can approve a sample in person, by post, or remotely from photos and video. Approving the sample confirms the colours, fit, materials and branding for bulk production.

3. Orders and payment

Production starts once you have approved the sample and paid the deposit shown on your quote (usually 50%). The balance is due before the goods are shipped. We invoice in EUR, USD, GBP or CAD.

4. Artwork and designs

You confirm that you own, or have permission to use, every logo, crest, name and design you send us. We will not reproduce other brands' trademarks without written permission. Designs we create for you are yours to use; we keep your files to make re-orders easy, and never use them for anyone else.

5. Tolerances

Because garments are cut and sewn by hand, small variations are normal: up to ±1.5 cm per measurement, small colour differences between fabric batches and screens, and up to ±10% on fabric weight. We may ship up to 3% more or fewer pieces than ordered, and will invoice for the exact quantity shipped.

6. Production and delivery times

Production and delivery times on our website and quotes are estimates, not guarantees, though we always tell you as soon as we know of a delay. If you have a fixed date, tell us before you order and we will confirm whether it can be met.

7. Shipping, duties and taxes

We ship worldwide. Unless your quote says "duties paid" (DDP), import duties, taxes and customs fees in your country are your responsibility. The risk in the goods passes to you on delivery.

8. Faults and returns

See our returns policy. Custom-made goods can only be returned if they are faulty or don't match the approved sample.

9. Cancellations

You can cancel free of charge before production starts. Once fabric has been cut, the deposit covers the materials and work already done and is not refundable.

10. Liability

Our total liability for any order is limited to the price you paid for that order. We are not liable for indirect losses such as lost profit or missed events, except where the law says otherwise.

11. Law

These terms are governed by the laws of Ireland. Nothing in them affects your statutory rights as a consumer.

Questions

Orders: [email protected] · Invoices & payments: [email protected] · Anything else: [email protected] or WhatsApp +353 85 204 6367.