Privacy policy

Last updated: November 2026

Who we are

dbstore is based in Dublin, Ireland. For any privacy question, contact us at [email protected].

What we collect

When you send a quote request, we receive the details you enter (name, email, phone, company, country, order details) and any file you attach. These are stored securely with our hosting provider, Cloudflare, in the EU/US.

If you contact us by email or WhatsApp instead, we receive whatever you choose to send.

This website does not use cookies or advertising trackers. We use Cloudflare Web Analytics, which counts visits without cookies and without identifying you, and Cloudflare Turnstile to block spam on the quote form. We use your approximate country (from Cloudflare, not stored) to pre-fill shipping and country fields. We also count anonymous button clicks (for example "WhatsApp clicked" or "quote sent") per page and country, without cookies or any personal data, to see which pages help buyers.

If you place an order, we store its order number, your email, the product, quantity and status so you can track it on our website. Only someone with both the order number and your email can see it.

Some tools (the team order form) save what you type in your own browser so you don't lose it; this never leaves your device until you choose to send it, and you can clear it with "Clear list".

How we use it

We use your details only to reply to your enquiry, prepare quotes, and fulfil and invoice orders. We never sell your data or use it for unrelated marketing.

How long we keep it

Enquiries that don't become orders are deleted within 24 months. Order and invoice records are kept as long as Irish tax law requires.

Your rights

Under the GDPR you can ask to see, correct or delete the personal data we hold about you, or object to how we use it. Email us and we'll respond within 30 days. You can also complain to the Irish Data Protection Commission (dataprotection.ie).

Third parties

Our site is hosted by Cloudflare, which processes data on our behalf. If you contact us on WhatsApp, Meta's privacy policy also applies. We never sell your data.