FAQ
Common questions
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Getting started
Who is dbstore?
We're a sportswear and apparel manufacturer with our own factory in Sialkot, Pakistan and an office in Dublin, Ireland. We make tracksuits, team kits, jackets, streetwear, activewear and fight wear for clubs, gyms, schools and clothing brands worldwide.
What do I need to get started?
Just an idea: a photo, sketch, logo or a garment you like. Tell us the product, rough quantity and deadline, and we'll take it from there.
How do I start an order?
Send a quote request, message us on WhatsApp, design a kit in the kit designer, or fill in the tech pack builder. We reply with a price and next steps.
Can I visit the factory?
You're welcome to visit Sialkot by arrangement. Most buyers prefer a live video tour on WhatsApp, which we're happy to set up.
Ordering & minimums
What is your minimum order quantity?
From 15 sets for team kits, 25 for tracksuits, jackets and fight wear, and 50 pieces per design for streetwear and activewear. We can often be flexible on a first order.
Can I mix sizes in one order?
Yes. Minimums are per design, not per size. Split them across sizes however you need.
Can I mix colours or designs?
Each design or colourway normally needs to meet its own minimum, but talk to us. For club orders we're often able to combine.
Do you make things from my own design?
Yes. Send a tech pack, sketch or reference garment. See our cut & sew service.
Pricing & payment
How is pricing worked out?
By product, fabric and weight, quantity, the number and type of logos or prints, labels and packaging, and shipping. Try our pricing calculator to see how each choice adds up.
Are there hidden costs?
No. Your quote lists everything: garments, branding, samples and shipping. If you choose duties-paid delivery, import duties are included too.
What payment methods do you accept?
Bank transfer (EUR, GBP, USD, CAD), Debit or credit card or PayPal.
When do I pay?
Usually a 50% deposit to start production and the balance before shipping. Samples are paid upfront and credited against your bulk order.
Which currencies can I pay in?
EUR, USD, GBP or CAD. Invoices are issued from Ireland.
Design & artwork
Can you help with the design?
Yes, free of charge when you order with us. We can create kit designs, mock-ups and tech packs from your ideas.
What file formats do you need for logos?
Vector files (AI, EPS, SVG or PDF) are best. High-resolution PNG or JPG works too, and we can redraw simple logos if needed.
Can I see a mock-up before the sample?
Yes. We send a digital mock-up for approval before we make the physical sample. You can also create one yourself in our kit designer.
Can you match my exact colours?
Yes. Give us Pantone (TCX) references, or send a garment or crest and we'll match it for the sample.
Samples
Do you charge for samples?
Samples are charged at cost plus courier, and the sample fee comes off your first bulk order.
How long does a sample take?
Usually 7–14 days to make, plus 3–7 days by courier to most countries.
Do I have to see the sample in person?
No. We send detailed photos and a video of your sample so you can approve it remotely. If you'd rather hold it, we courier it to you.
Can I ask for changes to the sample?
Yes. We revise it until it's right, before anything goes into bulk production.
Fabrics & quality
What fabrics do you use?
Polyester and micro-poly for sportswear, poly-cotton and 100% cotton for streetwear, brushed fleece for hoodies, plus satin and stretch fabrics for fight wear. Organic and recycled options are available.
Can I choose the fabric weight?
Yes. From light 140 gsm performance fabrics to heavyweight 400+ gsm fleece. The size guide and pricing calculator show the options.
How do you check quality?
At cutting, during stitching, after finishing and before packing. You get photos before anything ships. See our quality control service.
Do you offer sustainable options?
Yes: recycled polyester, organic cotton and cutting-to-order to reduce waste. Ask and we'll suggest options for your product.
Production & timing
How long does an order take?
Typically 3–5 weeks of production after sample approval, plus shipping. Tell us your deadline up front.
Do you offer rush production?
Often, yes: depending on the factory schedule we can shorten production by about a week, sometimes for a small extra charge. Ask before you order.
Will I get updates during production?
Yes, progress updates and photos on WhatsApp or email at the main stages.
Shipping & customs
Where do you deliver?
Worldwide: Ireland, the UK, Europe, the USA, Canada, Australia and beyond. We can ship duties-paid (DDP), so there's nothing extra to pay when it arrives, or to your own freight forwarder.
How long does shipping take?
Usually 5–10 days by air to most countries. Sea freight is cheaper for large orders but takes several weeks.
Who handles customs?
We prepare all export documents. With duties-paid delivery we also handle import duties; otherwise the courier collects them on delivery.
Can I track my order?
Yes. You get a tracking number as soon as your order ships.
What if something arrives damaged?
Tell us within 48 hours with photos and we'll replace it. See our returns policy.
International buyers
Do you work with buyers outside Ireland?
Yes. We work with clubs and brands worldwide, by WhatsApp, email and video call.
How do you handle time zones?
They're not a problem: we're available whenever you are, day or night, with our team in Ireland and our factory in Pakistan, so wherever you are, someone answers on WhatsApp or email.
Is there a language barrier?
No. We work in English (and Urdu with the factory), so nothing gets lost in translation.
Can we have a video call?
Yes. Send us a WhatsApp or email first with what you need, and if a call would help we'll set one up at a time that suits you.
After delivery
Can I re-order the same design?
Yes. We keep your patterns, artwork and specs on file, so a re-order is one message and doesn't need a new sample.
What if I need changes for next time?
Tell us what to change. Small changes go straight into the next order; bigger ones may need a new sample.
What is your returns policy?
Custom items can be remade or refunded if they're faulty or don't match the approved sample. See our returns policy.
How can I leave feedback?
Message us anytime, and we'd love a review and photos of your team or customers wearing it.
Ready to get a price?
Tell us what you need and we'll come back with pricing, minimums and lead times within 48 hours.