Legal
Returns policy
Everything we make is made to order, so we put the effort into getting it right first time: that's what the sample is for. If something still goes wrong, here's what we do.
Last updated: November 2026
If something is faulty
Tell us within 14 days of delivery, with photos of the problem and your order number. If items are faulty (for example, bad stitching, a damaged print or the wrong size against your size list), we will remake or repair them at our cost, or refund those items if a remake isn't possible.
If it doesn't match your sample
Bulk production should match the sample you approved, within the normal tolerances in our terms of sale. If it doesn't, the same applies as for faulty items.
What we can't take back
- Correctly made custom items, including anything with your logo, names or numbers, because they can't be resold.
- Items that were washed, worn or altered after delivery, unless the fault was there from the start.
- Sizes chosen by you that turn out not to fit, if they match the size list you approved. (Our size guide helps here, and spare sizes can be re-ordered quickly.)
Missing or damaged in transit
Check the number of boxes when they arrive and note any damage with the courier. Tell us within 48 hours and we will deal with the courier and replace what's missing or damaged.
How to start a return
Email [email protected] or WhatsApp +353 85 204 6367 with your order number and photos. Don't send anything back until we've agreed how to fix it: often a replacement can be sent without you returning anything.